The Cell Phone Guy

Kevin was amazing today. He was able to fix my daughter‘s phone same day. He did amazing work. My daughter is so happy. He knows what he’s doing. He knows what he’s talking about. The damaged one was missing flashlight. The battery was fried and the back was ruined. He went in there, fixed it no problem and no, my daughter did not mess up the phone. Someone else did. She even loves the new color

Dec 14, 2024 · Jennifer Owens

Customer Beware!!!!!! I had a very frustrating experience with Kevin and would caution anyone considering his services. I brought my iPhone 14 Pro Max in for a back screen replacement due to a cracked back glass. The phone was working fine before I dropped it off, with no issues other than the cracked back glass. In fact, my phone had absolutely no problems before the repair because I used it daily without any issues. However, after the repair, I started experiencing multiple problems with the phone over the following weeks and months. First, there was static in the ear speaker, and although Kevin said he’d replace it, the issue didn’t improve. I could no longer hear calls unless I used speakerphone. Additionally, the phone started rattling when tapped, which seemed to indicate that it wasn’t properly reassembled. A few weeks later, I received a "battery not recognized" warning, followed by the phone shutting off randomly, sometimes within minutes. I was unable to take calls unless they were on speakerphone. Kevin promised to address the issue, but even after replacing the battery, the problems persisted. I eventually took the phone to another repair shop, where they found several concerning issues. They discovered an excessive amount of thermal paste inside the phone (which is not meant to be used on phones), screws that weren’t properly replaced, and a bent speaker prong. They also found that the bracket was missing and the cable had been unplugged. On top of that, the phone lacked a seal that should have been there to protect it. The second shop informed me that the phone was beyond repair due to the damage, though they replaced the battery as a last attempt to help. Even then, the phone continued to overheat. They told me the damage was extensive and unlikely to be fixed. When I contacted Kevin to discuss these issues, he seemed dismissive and initially denied responsibility. Later, he mentioned he had a friend of his in Murfreesboro, who owns a shop, had worked on the phone and acknowledged that his employee must have done it. He also informed me that same employee had another incident that resulted in him getting fired over improper use of thermal paste that ruined a console. Kevin eventually offered a refund and a refurbished phone, but I didn’t feel this was fair or acceptable. My phone was in perfectly working condition before the repair, other than the cracked back glass, and now I was being offered a refurbished phone that could have more issues. Kevin’s handling of the issue was disappointing, and then he tried to turn all the problems back on me, claiming that all these issues must have been caused by the broken screen. However, when he first worked on the phone, he told me that the cracked glass had not caused any damage and was completely fixed. The situation was very frustrating and the lack of accountability made things worse. I would strongly recommend researching other repair options to avoid the same problems I encountered. Disclaimer: This review reflects my personal experience and opinion based on the services I received. Your experience may vary. I will attach some pictures so you can see the issues for yourself.

Jan 27, 2025 · brooklynn shrader

This Guy is Awesome. Me and my Wife bust front screen and back camera lenses all the time on our phones. He will get you in and fix your phone usually the same day. Prices are always the best around. I would not go anywhere else to get my cellphone worked on.

Dec 06, 2024 · IronJoe Pemberton

I had a great experience at The Cell Phone Guy. My iPhone was fixed in no time – I was in and out in under 7 minutes. The staff was friendly and professional, and the repair was affordable. Highly recommend for quick and efficient service!

May 26, 2024 · Latisha

My friend had a terrible experience here. I am not claiming to have services done here I seen how she was treated and would not recommend also spoke with my lawyer and my review is 100% legal, accurate and truthful. I will not be removing my review as it is 100% accurate and honest.

Jan 27, 2025 · Tabitha Spraggins